Privacy Policy

Effective Date: 23 March 2026

This Privacy Policy explains how FP Furniture ("we", "us", "our") collects, uses, and protects your personal data when you visit or interact with our website: https://www.fpfurniture.co.uk.

1. Business Information

FP Furniture
Unit 5 & 6, The Ridgeway
Malvern Rd, Powick
Worcester
WR2 4SN
United Kingdom

Email: finepine1991@gmail.com

2. What Data We Collect

We may collect and process the following personal data:

Full name
Email address
Phone number
Billing and delivery address (where provided)
Enquiry details and order information
IP address and device/browser information
Website usage data via cookies and tracking technologies

3. How We Collect Your Data

We collect data when you:

Submit an enquiry or contact form
Contact us by phone or email
Request a quote or place an order
Use or browse our website (via cookies and tracking tools)

4. Lawful Basis for Processing

Under the UK GDPR, we rely on the following lawful bases:

Contractual necessity – to respond to enquiries and fulfil orders
Legal obligation – to comply with tax and accounting requirements
Legitimate interests – to operate and improve our business and website
Consent – for analytics, marketing tracking, and any marketing communications

5. How We Use Your Data

We use your personal data to:

Respond to enquiries and provide quotes
Process and fulfil orders
Communicate about products, services, and deliveries
Improve our website and user experience
Measure advertising performance and website traffic
Detect and prevent fraud

6. Sharing Your Data

We may share your data with trusted third parties where necessary, including:

Delivery and courier companies
Website hosting and IT service providers
Analytics and advertising platforms (e.g., Google and Meta)
Professional advisors (e.g., accountants, legal advisors)

We do not process online payments through our website and do not store payment card details.

All third parties are required to respect the security of your data and comply with applicable data protection laws.

7. International Transfers

Some of our third-party providers (such as Google and Meta) may process data outside the UK. Where this occurs, we ensure appropriate safeguards are in place, such as UK-approved Standard Contractual Clauses.

8. Data Retention

We retain personal data only for as long as necessary, including:

Customer enquiries: up to 12 months
Order and financial records: up to 6 years (for legal/tax purposes)
Analytics and tracking data: in line with platform retention settings

9. Your Rights

Under UK GDPR, you have the right to:

Access your personal data
Correct inaccurate or incomplete data
Request deletion of your data
Object to or restrict processing
Request transfer of your data (data portability)
Withdraw consent at any time (where applicable)

To exercise your rights, contact us at: finepine1991@gmail.com

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO): https://ico.org.uk

10. Cookies and Tracking Technologies

We use cookies and tracking technologies to improve your experience and understand how our website is used.

These include:

Essential cookies – required for core website functionality
Analytics cookies – provided by Google Analytics to measure website usage
Marketing/advertising cookies – provided by Meta Pixel to track ad performance and user behaviour

We will request your consent before placing non-essential cookies via a cookie banner. You can accept, reject, or manage your preferences at any time.

11. Data Security

We implement appropriate technical and organisational measures to protect your data, including secure hosting, restricted access, and industry-standard safeguards.

12. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those websites.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page and the effective date will be revised accordingly.