1. Definitions
• “We”, “Us”, “Our” refers to FP Furniture , operated by Matthew Reeves, sole trader.
• “You”, “Customer” refers to the individual or business placing an order with us.
• “Custom Furniture” means furniture made to your unique specifications, dimensions, materials, and finishes.
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2. Quotations & Orders
• All quotes are valid for 14 days from the date issued.
• An order is confirmed once a 35% deposit is received and specifications are agreed in writing.
• Orders become binding after the 7-day cooling-off period unless materials have already been ordered.
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3. Payment Terms
• Deposit (35%) is required to secure your order. This covers design time and materials, including timber, and is non-refundable once the cooling-off period ends.
• A second instalment (35%) is due when production begins. This covers labour and workshop time and is non-refundable.
• The final 30% balance is payable on the day of completion or fitting.
• Payments can be made by bank transfer or credit/debit card.
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4. Cooling-Off Period
• You have a 7-day cooling-off period from the date of deposit payment to cancel the order for a full refund, provided no materials have been ordered.
• If cancellation is requested after timber or materials are purchased, the deposit is forfeited.
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5. Cancellations
• After the cooling-off period and/or once materials have been ordered, cancellations will not result in a refund.
• Once work has commenced, the second instalment is also non-refundable.
• In exceptional cases (e.g. unexpected delays on our end), refunds or credits may be offered at our discretion.
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6. Custom Furniture & Returns
• All items are custom-made and non-refundable unless faulty or not as specified.
• If you believe there is a fault, notify us within 7 days of delivery or installation. We will assess and, if necessary, repair, replace, or refund as per the Consumer Rights Act 2015.
• No refunds or returns will be accepted due to change of mind or changes in personal circumstances.
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7. Design & Measurements
• You are responsible for confirming all dimensions, specifications, and access requirements before work begins.
• We are not liable for errors in measurements provided by the customer.
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8. Lead Times
• Estimated lead times are provided at order confirmation and may vary due to material availability or supplier delays.
• We will keep you informed of any changes.
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9. Delivery & Access
• You must ensure clear and safe access to your property for delivery and fitting.
• We are not liable for delays or damage caused by poor access or site conditions.
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10. Liability
• Our total liability shall not exceed the contract value of the item.
• We are not responsible for indirect or consequential losses.
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11. Governing Law
• These Terms are governed by the laws of England and Wales.
• Any disputes will be resolved in the courts of England and Wales.
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12. Acceptance of Terms
By paying the deposit, you confirm that you have read, understood, and accepted these Terms & Conditions